Nuggela & Sulé’s Sale and Return Policy

The present Sale and Return Policy regulate the use of www.nuggelasule.me website, and that the company, Nuggela & Sulé S.L. makes the site available to people in order to provide them with information about their products and services, either their own or/and third-party collaborators, and facilitate them with access to such, as well as the contract of services and goods through it.

You are also welcome to read our Privacy and Cookie Policy


PRICES:

The prices published on www.nuggelasule.me are in Euros, and are current except for a typo error. All prices have VAT included aplicable at the day of the order. Any VAT rate change will be automatically applied to the prices of the products for sale. Offers of product on sale shown on www.nuggelasule.me are valid as long as they are displayed on screen.

PAYMENT:

When preparing the order, the client can freely choose how to pay the purchase made on www.nuggelasule.me by:

  • WSPAY – Credit or Debit Card: a secure payment by credit or debit card. If you choose this payment method you will be redirected to the WSPAY website to guarantee total payment security. The relative information of your order and the online payment by credit card are protected in accordance with PCI DSS standards. WSPay protects the transfer of your data and your privacy with TLS 1.2 cryptographic protocols. The entry and transmission of personal data and credit card number data is protected by the SSL protocol.
  • Cache on Delivery: make your payment in cache during delivery.

What could be the reasons for my credit or debit card to be declined?

  • Your credit card may have expired.
  • Your credit card limit has been exceeded.
  • You may have introduced data incorrectly.

PRODUCT:

Offers presented by Nuggela & Sulé are valid within the limit of available stock. Nuggela & Sulé reserves the right to modify the product assortment while depending on the difficulties imposed by their suppliers. Photographs, graphics and descriptions of the products are for guidance only, and will not compromise Nuggela & Sulé as a seller.

SHIPMENTS:

  • The acquired products will be delivered to the person and address indicated during the order.
  • By default, billings will be shipped to the email address provided by the client during register on www.nuggelasule.me.
  • There will be neither shipments nor delivery on Saturday, Sundays and holidays. However, its delay will not imply an order cancellation nor compensation.
  • Orders placed after 1:00 p.m. will be shipped the next day.
  • An order is considered “delivered” the moment the carrier hands the package to the customer, and he or she signs the delivery receipt document. It is the responsibility of the customer to verify the product upon delivery and indicate the anomalies, if there were any, on the delivery receipt.

NATIONAL SHIPPING (ONLY FOR MONTENEGRO)

  • The shipping fee for Podgorica is 2.00€. For purchases over 60€, the shipping is FREE
  • The shipping fee for the outside Podgorica is 3.00€. For purchases over 60€, the shipping is FREE
  • *If the cancellation of the order is made before the package has been shipped off, the customer will not have any expenses. However, if the cancellation is made when the order has already been shipped, the customer will then be responsible for the shipping and return costs

INTERNATIONAL SHIPPING

  • At this moment, we do not ship outside Montenegro.

DELIVERY TIMES:

What courier service will deliver my order?

  • All our shipments will be made through GO EXPRESS – BRAĆA KASTRATOVIĆ D.O.O. PODGORICA courier service. We reserve the right to ship using different courier company.

Where will I receive my order?

  • The order will be delivered to the address previously indicated by the customer when placing the order. Shipments to post office boxes are not permitted.

How long will it take for my order to arrive?

  • National Shipping:
    All orders are handed over to the courier company within 24 hours and will be delivered to he customer within 3 – 5 days (depemding on the working hours and workload of the courier company). Orders received during weekends and holidays will be handed over during the first working day.
  • International Shipping:
    At this moment, we do not ship outside Montenegro.

RETURNS:

Can I return my order?

  • The maximum time limit to accept a return is 15 days after the purchase confirmation date. The items that you wish to return must be in perfect condition and with the original wrapping or packaging. Returns of goods that have been tampered with, opened or tested, will not be accepted. If your order arrives in faulty condition, you must indicate its anomalies, if there were any, on the delivery receipt of the carrier and contact our Customer Service department at nuggela@fit-lab.me to inform us of the occurred incident. This department will inform you on how to proceed in order to arrange the return. Once we receive the merchandise in our warehouses, we will then proceed to examine the goods and once its condition has been verified, and whenever appropriate, we will replace your order and rearrange a new shipment. If the return conditions are not met, Nuggela & Sulé will not accept the return and will inform the customer by email. The rejected items will remain in our warehouse, and will be available to the customer for 1 month. The customer can request a new shipment but previously accepting all costs of this new delivery.
  • Nuggela & Sulé reserves the right to reject returns that were sent after the time limit, as well as those not meeting the same conditions in which they were delivered.
  • In case of loss, damage or delay of the shipment, the responsibility would then rely on the transport company and its terms and conditions will govern.
  • Management and shipment costs of a return due to quality or management error by Nuggela & Sulé, will be without cost for the customer: we will manage the pick up of the defective product, and proceed to deliver the new order, after receiving the previous product.
  • If you wish to speed up the process, send us a photo in which we can clearly see the damage or defect, and don’t forget to identify the order. If the reasons for the return is not related to quality or error, the customer will be responsible for the cost of management and shipping.
  • We will refund the returned product within a maximum of 14 days, and by using the same payment method used to place the order.
  • If the order has already been processed and shipped, you must then wait to receive the goods and then proceed to return the order.

NUGGELA & SULÉ IS QUALITY, ETHICS, SUSTAINABILITY AND EFFICIENCY.

Nuggela & Sulé does not test its formulas on animals, following the Cruelty Free standard. All Nuggela & Sulé’s products are dermatologically tested.